Major theft of personal information at Bell Canada

The personal information of hundreds of Bell Canada customers and employees was stolen in a cyberattack in late August.

• Also read: Telework: Centers that are shrinking

• Also read: Displacement of Lisa LaFlamme: Her departure is not age-related, says Bell boss

According to a cybersecurity alert published by Bell Canada, it was a subsidiary of the Bell Technical Solutions company that fell victim to hackers. This division performs installations for residential and small business customers.

Our Bureau of Investigation observed cybercriminals snooping on the underground web (dark web) a large number of documents containing particularly sensitive information.

Among those documents is a database of nearly 900 employees with extensive personal information, including name, date of birth, home address and phone number.

Copies of canceled checks used for payroll, copies of medical letters, and even internal notices of suspension and dismissal are also available.

Customer data was also stolen.

“The unauthorized person gained access to information that may include the name, address, and phone number of residential and small business customers in Quebec and Ontario who have scheduled a technician visit,” Bell said in his security alert, without a Estimate to be given of the number of victims.

“We want to assure you that no databases containing customer information such as credit and debit card numbers, bank information and other financial data were accessed during the incident,” the telecom giant continues.

The company claims to conduct its investigation “with the help of third-party cybersecurity experts and implement solutions to further strengthen security [ses] systems”.

This cyberattack is part of a long line of such events that have been targeting Quebec companies for several years. As recently as Thursday, the city of Laval claimed that a cyberattack caused a significant disruption to its computer services.

In July, our Bureau of Investigation revealed that the Collège Montmorency in Laval had also been hacked and that personal information was being sold on the underground web.

With the collaboration of Philippe Langlois

Do you have any information about this story that you would like to share with us?

Do you have a scoop that might be of interest to our readers?

Write to us or call us directly at 1-800-63SCOOP.

Leave a Comment