computer problems | Loto-Québec resumes its activities

After five days of paralysis due to a computer problem, sales of Loto Quebec lottery tickets gradually resumed Wednesday night.

Posted at 1:02 p.m
Updated at 6:44 p.m

Helen Barill

Helen Barill
The press

“Loto-Québec is pleased to announce that lottery activities are gradually returning to normal,” the state-owned company said on Wednesday evening.

Ticket sales and verification are therefore possible at retailers, on the lotoquebec.com website and in the mobile application. “It should also be possible to claim prizes and know the results of the draws,” Loto-Québec specifies in a press release.

Sales of Loto-Quebec’s most popular products, such as Loto Max and La Grande Vie, have been paralyzed since Sunday due to a computer problem shortly after its 455 professional employees began a strike.

The return to normal does not affect Lotto 6/49, the launch of a new version of which has been postponed due to industrial action among Loto-Québec’s professional staff. It will not be possible to verify Lotto 6/49 tickets from the last draw before the new version is scheduled to start on September 21st.

“All draws that could not be held since September 11th for lotteries offered only in Quebec, such as Banco, Quebec 49 or Quotidienne, have been resumed,” said Loto-Québec.

Loto-Québec had never experienced a computer failure of this magnitude. The state-owned company assures that it was not the victim of hacker attacks and that its striking employees are not responsible for the problems that arose during the night from Saturday to Sunday.

Due to the labor dispute, it took longer to fix the computer problem and catch up the data processing backlog. The striking employees are back on the job after reaching a tentative agreement with their employer, which has yet to be voted on.

The products affected by the computer failure typically generate 2 million sales per day for Loto-Québec. They account for 70% of Crown Corporation’s total lottery revenue, which surpassed $1 billion in its last fiscal year 2021-2022.

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