Actor Matthew Lewis, best known for his role as Neville Longbottom in the Harry Potter film series, probably didn’t fall in love with Air Canada.
In a series of tweets, the British comedian addressed harsh criticism of the airline, even calling it “the worst in North America”.
The 33-year-old actor said he was told less than two minutes before boarding that there was no space for him in first class due to an overbooking issue.
An Air Canada employee would have simply torn up her ticket in front of her and simply indicated that the flight was full.
Matthew Lewis was then told that if he wanted further clarification or a refund, he should contact the airline’s customer service department. However, he is in Toronto while the actor was at the airport in Orlando, Florida.
The comedian claims he hasn’t received any emails or offers to book another flight.
“She literally tore up my first class ticket in front of the gate, gave me an economy class ticket and left. She didn’t say a word. I had to call her back to ask ‘Why?’” explains Neville’s interpreter.
In response to Matthew Lewis’ initial tweet, Air Canada wrote that they are sorry for the issues the actor mentioned. The airline asked him to write a private message to explain the story in detail.
Mr Lewis also replied to a user who mentioned Air Canada’s service had deteriorated since the pandemic that he didn’t see how the situation could get any worse. He mentioned in passing that his flight back to the UK was on WestJet.
Whoever camped Neville Longbottom also bemoaned the scourge of overbooking.
“How did we as a society allow overbooking to become something normal that we accept? It’s crazy,” claims Matthew Lewis.
However, the actor made it clear that his harsh comments were not aimed at Canada, a country he adores, he assures.