In a written statement to Radio-Canada, the Rogers company points out that this is a
collapse on [ses] wired and wireless networks and [que ses] technical teams are working hard to restore services as soon as possible.
On behalf of the entire Rogers team, we sincerely apologize to our customers. We will continue to update you as we have more information, including when service will be restored. We thank you for your patience while we work to resolve this issue.also refers to this statement.
Some of the affected services in Ottawa
the Ottawa Police Service warns that some residents may have trouble dialing 911 OPSsuggests calling from a landline or a device connected to another operator.
That City of Ottawa advises that counter and telephone services may not function due to this outage.
That public libraries of Ottawa are maintaining their usual schedule and equipment rentals are still available. However, WLAN and computers cannot currently be used in any branch.
Public transport OC Transpo Announcement by Twitter that
certain telephone services and information systems are currently unavailable due to this outage.
As of late Friday, OC Transpo reported that customers of para transport must call 613.244-4636 by midnight Friday night to reserve a ride for Saturday, July 9th.
For his part Hydro Ottawa to analyze the impact of this outage on its activities and to alert its customers via Twitter that there may be delays as we attempt to connect.
the Ottawa Emergency Call Center also has difficulty replying to text messages and calls. Until the problem is resolved, the center asks people who want to use its services to contact the situation that is stressing them with their behavioral and cognitive strategies or, if possible, to communicate with a person they trust.
The Science and Technology Museum, Aviation and Space Museum and Canada Agriculture and Food Museum are warning visitors that certain services could be affected, without specifying which.
Some stores or branches Due to this failure, there may be payment problems.
In addition, the Business Improvement Zone (ZAC) Wellington West invites customers to be patient with the staff in the stores.
The outage also affects federal agency services. On his Twitter account Service Canada indicates that
Rogers touche certains centres d’appels et bureaux, y compris des bureaux de passeports”,”text”:”la panne de courant chez Rogers touche certains centres d’appels et bureaux, y compris des bureaux de passeports”}}”>the power outage Rogers affects some call centers and offices, including passport offices.
Ottawa Airport also said Friday afternoon that the outage at Rogers continues to affect multiple payment systems at its facilities.
Please note that until the error is corrected, no credit or debit card payments will be offered in shops and restaurantsit says.
On the other hand, on the side of blues festivalthe organizers do not see any effects on the festival.
The Vice President of RogersKye Prigg, at the end of the day Friday, said he could not say when service would be restored, nor what caused the collapse.
A little later, about 15 hours into the outage, telecom giant Rogers announced that its main network appears to have recovered and some users are beginning to access the service.
With information from Claudine Richard