Outage at Rogers: Atlantic service restored

Rogers said Saturday morning it had restored wireless service to “the vast majority of its customers.”

The company said Friday night that its technical teams are working hard to get everyone back online as soon as possible.

It also announced that it will proactively issue credit to all customers affected by the outage and will soon provide more information on compensation.

A 24 hour outage

It was quite a rude awakening for thousands of Rogers users on Friday.

Just after 10 a.m., Rogers posted a message on his Twitter account that his teams were there fully mobilized to solve the problem as soon as possiblehowever, without providing any further information on the nature of the error.

The outage affected the banking operations of many companies. At the Place Champlain mall in Dieppe, New Brunswick, most stores and restaurants asked their customers to pay in cash in the morning.

In Nova Scotia, the province confirms the outage also affected provincial service centers.

In Prince Edward Island it was not possible to use a debit card to cross the Confederation Bridge, but the credit card could be used.

In New Brunswick, the Fredericton Police Department informed the public that the 911 service was operating normally, as did the city of Edmundston and the RCMP from New Brunswick.

The New Brunswick Emergency Measures Organization clarified on its Twitter account that no problems with 911 or first responder communications were reportedaround 10.

However, in other parts of the country, such as Toronto, police services have reported that people with Rogers who wish to call 911 may not be able to do so even if the service is not interrupted.

In Newfoundland and Labrador, the province told the public on its Facebook account that the poison control hotline was unavailable.

card addiction

Also in Caraquet, New Brunswick, this failure caused a lot of trouble for customers and dealers.

People were surprisedfound Jean Lanteigne, owner of Home Hardware Center, where 75% of his customers pay with a credit or debit card.

It affects sales, that’s for sure. But Caraquet is a small town; we know all. We mark that on a sheet, like the old method. They come back and that gives us a chance to make more sales. It shows our addiction to mapsexplained the businessman.

Due to the outage, it is not possible to use a debit card at the Home Hardware Store in Caraquet on Friday.

Photo: Radio Canada / Réal Fradette

At the Coop IGA grocery store, customers had to turn back because they could not pay with their debit card.

Edna Thériault said she was concerned because she was used to working with a debit card before entering the grocery store.

It makes people disabled. You cannot buy groceries, petrol, products in the pharmacy. It’s back to the 1930’s and if it takes a long time it can become a big problem. Let’s think about the stress this can cause for older peopleshe remarked.

Michelle Hébert was able to bring her Australian Shepherd Yuki to the Caraquet vet. She always has cash on hand, she said.

You never know with technology. We are very dependent on that and we notice that when there is a breakdown she remarked.

little information

Charline Cormier is co-owner of the Sapori restaurant in downtown Halifax, Nova Scotia. Like many others, she is eager to learn more details about the nature of the collapse.

The woman smiles at the camera.  Behind her pizzas and a pizza oven.

Charline Cormier is the owner of the Sapori restaurant in Halifax.

Photo: Radio Canada / Héloïse Rodriguez-Qizilbash

The debit card could not be used at his restaurant on Friday, but people could use their credit cards.

It’s certainly going to affect us because people might not know that they can use their credit cards either, so they might not go out to eat because they don’t know exactly what to do, so that’s a different matter. At the moment there are not many detailsShe says.

She adds that for comparison, about 40% of customers paid with their debit cards on Thursday.

With information from Réal Fradette and Adrien Blanc and the Canadian Press

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