Trip Planning | Reflexes have been lost with the pandemic

“It’s been two years since people traveled abroad, they lost the habit. It’s not so much that they decide to leave at the last minute, but that they forget to check their passport’s expiration date. »

Posted at 6:00 am

Luise Leduc

Luise Leduc
The press

Owner of agency Vacances Le Faubourg in Boisbriand, Martine Phaneuf, says that a lot of her job these days is “to reassure and comfort customers”.

Who are Legion. Because finding a flight, a rental car and everything else is much more complicated than before the pandemic. Mme Phaneuf therefore says that he has many new customers who would have bought their travel themselves before the pandemic and who now find it easier to entrust this to a specialist.

Obviously his first question is whether people have valid passports.

“Nevertheless, last week I had customers again who checked in three days before departure and had the unpleasant surprise of having a passport in front of them that was no longer valid. »

Mme Phaneuf points out that all of its customers – even the most last-minute ones – eventually managed to get their passports on time.

Rising demand

From 1ah April 2020 to March 31, 2021, Service Canada reports issuing 363,000 passports. From 1ah From April 1, 2021 to March 31, 2022, this number increased to 1,273,000 passports, of which more than 960,000 were issued between April 1 and March 2022ah September 2021 and March 31, 2022. From 1ah From April 2022 to May 16, 2022, more than 360,000 passports were issued. The overall forecast for 2022-2023 is 3.6 million to 4.3 million passport applications.

A total of 600 additional employees were hired to meet demand.

Federal Minister Karina Gould admitted earlier this week that Ottawa would have liked to have better planned the recovery but was surprised by the level of demand.

The federal government now recommends submitting the application 45 to 50 days in advance.

“Staff at Service Canada centers across the country are working hard to ensure that everyone with travel plans is prioritized and receives their passports before their departure date, despite the significant increase in application volume,” said Marie Terrien of the Public Employment Service and Social Development Office Canada via email.

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