Apple opens its self-service repair service in the US

US consumers can now buy iPhone replacement parts from Apple to repair their device themselves. Five months after its surprise announcement, Apple has just opened its Self Service Repair Store in the US.

Apple’s self-service repair shop. It is operated by a partner, SPOT (Service Parts or Tools, Inc.).

After years of fighting the right to repair, Apple is finally giving customers everything they need to perform common repairs. His new shop includes more than 200 spare parts and tools for iPhone 12, iPhone 13 and iPhone SE 3rd generation. The program will be expanded to Apple Silicon Macs later this year and will be exported to other countries, starting with Europe.

The replacement parts and tools sold are the same as those used in Apple Retail Stores and the Apple Authorized Repair Network. Parts are sold to consumers at the same prices as to professional workshops. At the same time, Apple has just released free access to repair guides for iPhones affected by the program (iPhone SE 3, iPhone 12 Pro, iPhone 13, etc.).

The Self Service Repair Store looks like a very generic store but sells Apple-certified parts.

For certain repairs, customers can return used components and receive a purchase credit. For example, an iPhone 12 battery replacement kit (battery, screws, and adhesives) costs $70.99. By returning his used battery, we receive a credit of €24.15. Apple will also offer a $49 loaner tool kit for customers who don’t want to buy multiple tools.

Before ordering, customers must provide their iPhone’s serial number or IMEI number and a six-digit code from the repair manual. This allows Apple to verify that the customer has read the instructions before playing the screwdriver.

For some components like the battery, customers will need to contact Apple Cat or by telephone after the component replacement to complete the repair. Some operations require software testing.

Excerpt from the iPhone 13 repair guide

The manufacturer reiterates that it always advises the vast majority of its customers to go to the Apple Store or an authorized repairer in the event of a problem. This program is primarily intended for people who are familiar with the repair of electronic equipment. Self-repair does not affect the warranty “However, problems or damage caused by the customer during the repair will not be covered by Apple.”, warns the manufacturer. So you need to be sure before you start.

The fact remains that it is a monumental reversal of the situation in Apple’s maintenance policy, which until then served more to put spokes in the wheel for DIYers and independent repairers.

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