computer problems | Sunwing flights postponed

Many Quebecers saw their travel plans disrupted Monday when Sunwing postponed flights due to computer problems.

Updated yesterday at 2:17pm.

Alice Girard bosses

Alice Girard bosses
The press

Justine Pozezanac and Brendan Mikan arrived at Montreal’s Pierre-Elliott-Trudeau International Airport at dawn Monday morning to board their flight to Costa Rica. “We got up at 3:30 am because our flight was scheduled for 7 am,” says Fraume Pozezanac.

Upon arrival at the airport, the two friends learned that their flight had been rescheduled to 9am. The hours passed and their flight was repeatedly postponed. “It was pushed back to 11am and then to 2pm. It’s 4 p.m. now,” she said.


PHOTO ROBERT SKINNER, THE PRESS

Justine Pozezanac and Brendan Mikan

In the early afternoon of Monday, a hundred Quebecers were waiting to check in their bags. A computer error has forced the airline Sunwing to enter travel information manually, causing many flights to be delayed.

“Our system provider is experiencing a network-wide issue affecting check-in and boarding that is causing persistent delays on a number of Sunwing Airlines flights,” the airline said on Twitter on Monday.

Many Quebecers met The press regret not having been informed earlier. “It seems that the problem stems from yesterday [dimanche]. If we had known that, we would not have come for nothing,” says Brendan Mikan.

David Gaulin agreed with him. “We arrived at Travel Check-in at 7:45 this morning and were informed at 2:45 that our flight was delayed,” says the father, who wants to travel to Cancún. After being informed of the delay, the man and his two daughters returned to their home in Vaudreuil. When the family returned to the airport in the early afternoon, they learned that their flight had again been rescheduled to 7 p.m.

Problems can happen, but I would have liked to be warned.

David Gaulin, whose flight was delayed on Monday

“We’re wasting our day”

As compensation for the delay, travelers were given a $15 coupon that could be redeemed at airport restaurants. “It didn’t even cover our lunch,” said Luc Laporte, who was impatient to check in his luggage.


PHOTO ROBERT SKINNER, THE PRESS

Lynda Laporte, Michele Bellemare, Luc Laporte and Pierre Laporte

“We’re wasting our day. Also, when we arrive in Cancún, we have an hour and a half to do by bus. We won’t arrive before 2 a.m.,” added Michèle Bellemare at her side.


PHOTO ROBERT SKINNER, THE PRESS

Jessica Boily and her daughter Kate played cards alongside Chantal Poirier and her children William and Carolane while waiting for their bags to be checked in on Monday.

A few yards away, Jessica Boily and her daughter Kate were playing cards to pass the time. “We set our suitcases at a small table! Another family joined the game. “We met in line. That makes for great encounters,” adds Chantal Poirier, accompanied by her two children, Carolane and William.

The company encourages all customers traveling through Tuesday to check their flight status before heading to the airport. “We regret any inconvenience caused to customers’ travel plans and are working to resolve the issue as soon as possible,” the company concluded.

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